> ## Documentation Index
> Fetch the complete documentation index at: https://docs.dojoapps.co.uk/llms.txt
> Use this file to discover all available pages before exploring further.

# Export Guide

> How to download your shipping rates as a spreadsheet file.

Download your shipping rates from MatrixRates — This guide shows you how to export your shipping rates as a file you can open in any spreadsheet app.

<Note>
  **Plan Requirement:** Exporting shipping rates is available on the **Growth** and **Scale** plans.
</Note>

<Steps>
  <Step title="Open MatrixRates">
    From your Shopify admin, go to **Apps** and click **MatrixRates Import/Export**. The app opens in a new window.
  </Step>

  <Step title="Select your Delivery Profile">
    Click on the delivery profile you want to manage (e.g., "General Profile"). This will show a list of shipping origins (locations) where you can import or export rates.

    <Frame caption="The MatrixRates app showing the list of shipping locations">
      <img src="https://mintcdn.com/dojoapps/uUhdzJqi63sL_a_z/images/export-step-2.png?fit=max&auto=format&n=uUhdzJqi63sL_a_z&q=85&s=f070e6c1d7f7e33a2a540f6185a181de" alt="Select delivery profile" width="3336" height="1306" data-path="images/export-step-2.png" />
    </Frame>
  </Step>

  <Step title="Click the Export button">
    Find the location where you want to export rates from and click the **Export Rates** button.

    <Frame caption="The export popup in the MatrixRates app">
      <img src="https://mintcdn.com/dojoapps/RhHZ0-DzDyEAbyoT/images/export-preview.png?fit=max&auto=format&n=RhHZ0-DzDyEAbyoT&q=85&s=c1092c42b5b6b267cc4b7a4b59471c18" alt="Export popup" width="2262" height="1226" data-path="images/export-preview.png" />
    </Frame>

    Ensure **Plain CSV file** is selected and click **Export rates**. Your browser will instantly download a CSV file to your computer.

    <Note>
      The file will be named according to your delivery profile, location, and the current date/time (e.g., `shipping_rates_export_122879803726_129467842894_20260422_193637.csv`).
    </Note>

    <Note>
      The file saves to your Downloads folder. If you're using Chrome or Edge, you'll see the file appear at the bottom of the browser window.
    </Note>
  </Step>

  <Step title="Open the downloaded file">
    Go to your **Downloads** folder and double-click the CSV file you just downloaded. It opens in your default spreadsheet app — like Microsoft Excel, Google Sheets, or Numbers.

    You now have a complete copy of your shipping rates that you can view, edit, or share.
  </Step>
</Steps>

<Accordion title="Why didn't my file download immediately?">
  Your export might be emailed to you instead of downloading instantly if either:

  1. **You're using Shopify's new shipping options** — Your store uses live data from Shopify, so the export runs in the background and you'll receive an email with the CSV attached.

  2. **You have more than 100 shipping zones** — Large exports take time to generate, so we'll email it to you instead.

  In both cases, check your inbox for an email from us with the CSV file attached.
</Accordion>

<CardGroup>
  <Card title="Edit and re-import" icon="edit">
    Open the file in a spreadsheet app, update your rates, then follow the [Import Guide](/import-guide) to upload the changes back to MatrixRates.
  </Card>

  <Card title="Keep as a backup" icon="folder">
    Save the exported file in a safe location — like a dedicated folder for your store settings. You can use it to restore rates if anything goes wrong.
  </Card>

  <Card title="Share with your team" icon="users">
    Email the file to teammates or upload it to your internal documentation so everyone has the same up-to-date rates.
  </Card>

  <Card title="Learn about the spreadsheet format" icon="file-text">
    See the [Spreadsheet Reference](/spreadsheet-reference) to understand what each column means and how to format your rates correctly.
  </Card>
</CardGroup>